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ABOUT THE JOB

POSITION GOALS

The goal of the Technical Analyst is to provide the most technical level of support to the Support Engineer team. This person will serve as the last line of defense prior to any issues being escalated to the Development team with the goal to resolve those issues prior to having to escalate.This position requires an individual with a deep understanding of the Meal Ticket and Trackmax product sets. In addition, this person must have extensive knowledge of the data and data structures that support the products. Knowledge of technical error messages and a base understanding of what those error messages point to is a must.

 

POSITION RESPONSIBILITIES

Other duties and responsibilities may be assigned by your manager, the Senior Manager of Technical Support. Support Engineers will be responsible for the following, but not limited to:

 

Product/Industry Knowledge

  • Maintain an extensive working knowledge of the MealTicket and Trackmax product suites
  • Maintain an extensive working knowledge of the databases that support these products

 

Technical Support

  • Diagnose, replicate and decipher problems reporting to internal customers from Meal Ticket
  • Utilize company tools and processes to document all support activity
  • Understand technical error messages and their meaning to help fine root cause
  • Understand Meal Ticket and Trackmax database structure and required data to aid in problem resolution Communication and Knowledge Share
  • Quickly and Effectively communicate updates and status of cases to internal customers
  • Produce knowledge articles to improve resolution time and reduce customer impact on known issues

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ABOUT THE JOB

 

What you’ll get to do: 

  •     Coordinate and oversee the execution of the company’s projects including but not limited to trade shows
  •     Engage with clients and other partners on how to operate our platform
  •     Deliver high quality service and meaningful results on client objectives such as marketing campaigns and other tailored requests
  •     Manage and troubleshoot an event from the pre-show client set up through the conclusion of post-show reporting
  •     Travel around the US to lead tradeshows and organize staff to deliver on client expectations

 

People we look for have:

  •     Superlative organizational and time management skills
  •     An ability to succeed in a team environment and enjoys collaborative efforts 
  •     Show strong initiative and aptitude for decision making
  •     Display exceptional troubleshooting capabilities
  •     Exhibit solid verbal and written communication skills (Creativity in Memes is welcomed and appreciated)
  •     Solid track record of accountability with projects and pride in completion of work

 

Education & Experience Requirements:

  •     Bachelor’s degree preferred. High School degree required
  •     Proficient in Microsoft Office Suite of products and familiar with Adobe systems
  •     Background in a Customer Service field and/or Event Management, at least 2-3 years experience preferred
  •     Ability to handle multiple tasks at one time and prioritize daily
  •     Demonstrates integrity when handling private and confidential clientele information
  •     High degree of attention to detail, achieving thoroughness and accuracy when accomplishing a task
  •     A sense of humor when navigating different personalities and projects
  •     75% of this role involves travel that coincides with our trade show business

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Company

Meal Ticket provides data-driven solutions to the foodservice supply chain market (manufacturers/suppliers, distributors, operators) to enable more efficient management and optimization of their businesses. Meal Ticket is backed by Providence Strategic Growth, a leading growth equity firm.

Based in Boise, ID, Meal Ticket provides a suite of sales and marketing-focused tools to foodservice distributors and manufacturers, with a focus on generating visibility into critical market data (e.g., prospective customers, distributor stock levels, etc.). Meal Ticket also provides profit optimization software that enables foodservice distributors to navigate and manage complex rebate programs run by manufacturers, ensuring they properly collect rebates and providing a true product-level view of margin. The collection of rebates is critical for distributors, as these programs comprise the majority of distributors’ profits (often doubling or tripling pre-rebate profits). We are building the finance and accounting organization to prepare for additional business growth through organic and acquired business activities.

 

Role and Responsibilities

The FP&A Manager will play a key role in Meal Ticket’s financial organization. This position is also responsible for the analysis and interpretation of financial trends requiring management’s attention and will independently generate models and analysis to support theories. The right candidate will drive business insights, bring a quantitative, data-driven mindset, and have outstanding communication and interpersonal skills.

Specifically, the FP&A Manager will:

  • Partner with senior leadership to identify and execute actions that drive profitable growth, gain market share, improve operational efficiencies and increase productivity
  • Manage the annual budget processes, including developing key assumptions while working with business partners to ensure budgets are appropriate
  • Provide thought leadership around understanding business drivers and their impact
  • Assist with development of the 3- and 5-year long-range plans, including developing the appropriate models and working with executives to reflect business trends in the financial plans
  • Originate and develop analyses to help business units better understand financial trends and financial opportunities (e.g., cost savings, business development, etc.).
  • Leverage analyses to ensure that the company meets its financial expectations and make certain Executive leadership is fully aware of financial results
  • Primary interface with business partners to ensure appropriate cost control, accurate forecasting, and insightful business understanding
  • Work with accounting tools and team members to extract relevant data
  • Able to draw concise conclusions from complex data and present results to management
  • Build outstanding and effective relationships with cross-functional teams
  • Perform modeling for new product / channel / sales initiatives and be able to quantify business needs and support with justifiable ROI
  • Collaborate with the accounting group on the delivery of all reporting, including the monthly reporting package, cash forecasting, quarterly business reviews, and ad hoc needs for both management and other stakeholders
  • Keep management apprised of financial results/issues and emerging trends
  • Prepare proactive reporting and analysis of key performance measurement indicators
  • Identify issues and opportunities to improve financial processes and implement recommended solutions
  • Establish and report on key operational, financial and sales metrics
  • Partner cross-functionally to provide a breadth of insight and financial decision support
  • Lead management reporting, including KPIs, dashboards, business trends and performance vs plan
  • Deliver monthly performance analyses and quarterly rolling forecast

Professional/ Technical Qualifications

  • Bachelor’s Degree in Accounting, Finance or Business (MBA preferred)
  • Extraordinary Excel / PowerPoint / financial modeling skills
  • Experience with Netsuite, SalesForce.com and other relevant applications
  • 5 years of progressively increasing responsibility in Finance or Accounting
  • Experience with a fast-growing company with scale
  • Outstanding business acumen
  • Ability to identify necessary analysis and give direction to business partners
  • Advanced financial analysis skills including applied statistics
  • Excellent presentation and communication skills
  • Superior analytical skills with a focus on attention to detail while delivering against tight deadlines
  • Proven expertise in developing complex financial models and forecasts

Personal Characteristics

  • Highest ethical standards, integrity, authenticity, credibility, and character
  • Detailed oriented and strategic - able to see the forest and the trees
  • Ability to work independently and collaboratively with different levels of employees
  • Ability to thrive in a developing environment
  • Self-starter who loves taking initiative and proactively provides suggestions for how to streamline and improve processes
  • Dynamic and disciplined thinker with intellectual horsepower, an entrepreneurial spirit, and a passion for making a mark in fast-paced, growing environments

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ABOUT THE JOB

POSITION DETAILS
Company: Meal Ticket / Trackmax
Job Title: Implementations Manager
Reports to: SVP Operations
Start Date:

 

POSITION GOALS
The goal of the Implementations Manager is to get new customers to Meal Ticket
and/or Trackmax up and running on the software as efficiently and effectively as
possible. This entails the management of all components of the implementation
process up until the point the client is ready for training (at which time they will be
passed to the appropriate Customer Success Manager).
The position requires excellent organization skills, a technical understanding of
databases and database structure, and exceptional communication skills. Product
knowledge of all Meal Ticket and/or Trackmax products is also required. Effective
and timely communication with both internal and external customers will be vital for
the success as will the ability for this individual to manage to timeline tasks and
dates.


POSITION RESPONSIBILITIES
Other duties and responsibilities may be assigned by your manager, the Director of
Professional Services. Implementations Managers will be responsible for the
following, but not limited to:

Data Validation

  •  Validation of Import Files for Structure

  • Validation of Import Files for Data Accuracy

  •  Understanding of all Impacts of Data to Meal Ticket and/or Trackmax Applications

Project Management

  •  Client Communications from Project Kick-Off call through hand off to CSM

  •  Creation and Execution of Implementation Project Timeline

  •  Communication and Coordination of Technical Install Components

Product/Industry Knowledge

  •  Demonstration of the Meal Ticket and/or Trackmax Products to Customer

  •  Translation of Client Data and Processes into Meal Ticket and/or Trackmax Products


POSITION BENEFITS

Work Status: Full-time, Salaried

Compensation: XXX, paid out twice monthly

Bonus: Quarterly bonuses are offered based on performance and execution of
department objectives. The bonus structure is based on number and timeliness of
successful implementations. The metrics used will be defined in more detail when
you are eligible, after the first 30 days of employment.

Benefits: Meal ticket offers a discretionary PTO plan and 12 company-designated
paid holidays. The company also extends a “paid vacation” stipend in which an
employee is paid up to $2000 to be applied towards vacation expenses. This
includes hotel, airfare, recreational equipment rentals, and so forth. This amount is
prorated the first year of employment based on time of service that the vacation
request is made. The company will provide employees with the opportunity to
participate in the standard benefits plan currently available to all other Meal Ticket
employees. The company will also offer medical and dental plans, along with a
401(k) plan. You will be able to enroll in these health benefits on the first day of
employment.

Misc: Upon hiring, you will need to sign a Confidentiality and prior Inventions
Agreement. Additionally, you will need to provide proof of employment eligibility to
satisfy government requirements. Proof can be rendered by a passport, social
security card, driver’s license, and so forth. Finally, you will need to pass a
background check provided by Meal Ticket prior to employment.

At-Will Employment: Meal Ticket is an At-Will employer and this letter is in no way intended to serve as an employment contract.

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Equal Employment Opportunity

Individuals seeking employment at Meal Ticket are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.