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About Meal Ticket/MarketMan:

Meal Ticket is a software company based in Boise, ID that provides data-driven solutions to the foodservice supply chain market (manufacturers/suppliers, distributors and operators). Meal Ticket’s proprietary software suite comprises multiple products including profit optimization software (focused on complex rebate programs), a sales & marketing enablement + CRM platform, foodservice trade show management software and various reporting solutions. In 2021, Meal Ticket acquired MarketMan, an international software organization that specializes in creating tools to help restaurant operators better manage their businesses. MarketMan’s best-in-class software suite consists of inventory management, purchasing and accounts payable tools. Meal Ticket is backed by Providence Strategic Growth, a leading growth equity firm located in Boston, Massachusetts.

 

About the Role: 

Given our business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a senior executive to own driving success for our customers. This role includes responsibilities for Customer Success activities (adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). Ideal locations for potential candidates: Boise, ID, New York, NY, Denver, CO, Toronto, CA  

 

Responsibilities:

  • Drive Customer Success Outcomes
    • Increase renewal rates and reduce churn. 
    • Expand our revenue in accounts through cross-sell and up-sell.
    • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
    • Drive new business growth through greater advocacy and reference-ability.
  • Define and Optimize Customer Lifecycle
    • Map customer journey
    • Develop listening points in journey (e.g., usage, satisfaction, etc.)
    • Standardize interventions for each point in journey.
    • Define segmentation of customer base and varying strategies
    • Identify opportunities for continuous improvement.
    • Learn from best practices in industry.
  • Manage Customer Success Activities
    • Customer Success Management
    • Renewals
    • Cross-sell / Up-sell
    • Advocacy
  • Measure Effectiveness of Customer Success
    • Define operational metrics for team.
    • Establish system for tracking metrics.
    • Create cadence for review within team.
    • Expose subset of metrics to executive team, company and board
  • Lead World-class Customer Success Team
    • Recruit experienced leaders for each functional role.
    • Attract high potential individual contributors into team.
    • Create rapid onboarding process for new team members.
    • Foster collaboration within team and across customer lifecycle
    • Encourage continuous learning within team.
  • Enhance Effectiveness and Efficiency Through Technology
    • Support systems
    • Customer marketing software
    • Reference and advocacy solutions
    • Customer Success Management platform
  • Inspire Customer Success Across Company
    • Create company-wide culture of Customer Success
    • Align with Marketing around marketing to existing clients.
    • Align with Product around driving product roadmap.
    • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus.
    • Align with Finance around measurement and forecasting.
    • Align with Executive Team around key metrics and objectives.
    • Drive company-wide definition of ideal customer
    • Create company-wide customer feedback loop.

Required Experience/Skills:

  • 5+ years' experience in leading customer-facing organizations within a SaaS environment 
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Ideally combined background of post-sale and sales experience
  • Strong empathy for customers AND passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement.
  • Enthusiastic and creative leader with the ability to inspire others.
  • Excellent communication and presentation skills
  • Relevant bachelor’s degree

Benefits:

Meal Ticket offers an unlimited PTO plan and (15) company-designated paid holidays. The company also extends a “paid vacation” stipend in which an employee is reimbursed up to $2,000 for vacation expenses- this includes hotel, airfare, recreational equipment rentals, and so forth. This amount is prorated for the first year of employment based on the time of service that the vacation request is made. The company will provide employees with the opportunity to participate in the standard benefits plan currently available to all Meal Ticket employees. The company also offers medical and dental plans, along with a 401(k) plan. You will be able to enroll in these health benefits on the first day of employment. The Meal Ticket office in Boise, Idaho is located adjacent to the Boise River Greenbelt, which is a 25-mile-long bicycle and pedestrian path & links over 850 acres of parks and natural areas along the Boise River. We have an office in NYC & offer remote/hybrid options for many positions. 

PLEASE APPLY USING THIS LINK: https://mealticket.bamboohr.com/careers/29 

About Meal Ticket/MarketMan:

Meal Ticket is a software company based in Boise, ID that provides data-driven solutions to the foodservice supply chain market (manufacturers/suppliers, distributors and operators). Meal Ticket’s proprietary software suite comprises multiple products including profit optimization software (focused on complex rebate programs), a sales & marketing enablement + CRM platform, foodservice trade show management software and various reporting solutions. In 2021, Meal Ticket acquired MarketMan, an international software organization that specializes in creating tools to help restaurant operators better manage their businesses. MarketMan’s best-in-class software suite consists of inventory management, purchasing and accounts payable tools. Meal Ticket is backed by Providence Strategic Growth, a leading growth equity firm located in Boston, Massachusetts.

About the Role:

This position is open to remote candidates, but the preferred candidate will set in Boise, ID/Denver, CO/New York City, NY/Toronto, CA. MarketMan works with a global network of partners spanning several regions. We're seeking a Strategic Partnerships Manager focused primarily on enabling our North American Market partners. You will be the main point of contact with a designated portfolio of strategic, integrated partners. This person will play a major role developing referral relationships across the restaurant technology industry. Your responsibilities include executing a partnerships strategy that creates opportunities for us to develop & nurture new commercial connections, as well as grow existing relationships. Which is why we are looking for a people-person who can develop and nurture relationships with an array of Strategic Partners, ranging from Point of Sale Systems to Food Service Distributors; PFG, Sysco, Square, Toast, Lightspeed and Touchbistro - to name a few. You will own the partner engagement lifecycle, and spearhead our initiative to grow revenue via business referrals, co-marketing, and co-selling initiatives from our partnerships. 

Key Responsibilities:

Be the main point of contact with our partners and direct the partnership lifecycle: from understanding the partner product strategy and helping drive the integration go-to-market to maintaining ongoing relationships and ultimately generating revenue through direct referrals.

  • Generate leads and opportunities by leveraging new and existing partners as a prospect-generating channel.
  • Develop, track, & communicate KPIS for all events & partnership initiatives.
  • Liaise with partners to solve issues, communicate needs and create synergy.
  • Discover, onboard, and perform ongoing management to accelerate sales of channel partner
  • Build and cultivate lasting, meaningful relationships with our partners’ AEs, SEs, and leadership to increase awareness of the MarketMan integrations
  • Engage integration partners to explore different and innovative strategies and opportunities
  • Build the organizational network of new partners through targeted outreach and strong project planning.
  • Effectively communicate our vision, value proposition, product roadmap, and go-to-market strategy to our partners
  • Collaborate with our Sales, Marketing, Product, and Customer Success teams to create partner enablement content and infrastructure
  • Prepare tailored presentation materials and conduct presentations and demos to accelerate partner acquisition and retention
  • Drive engagement, pipeline, and ultimately revenue through Strategic Partnerships

Required Skills & Experience:

  • 3-5 years of partnerships, biz dev, channel sales, customer success, or partner marketing experience, preferably for a B2B technology or hospitality brand.
  • A proven track record in planning & coordinating exceptional offline & online events
  • Strong conceptual thinker with an interest in bringing creativity & energy to a burgeoning sales team
  • Exceptional communication, project management, & prioritization skills
  • BA/BS or equivalent working experience
  • Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions, and team results.
  • Experience managing a large portfolio of projects, both tactical and strategic.
  • Roll-up-your sleeves attitude with an eagerness to work in the unpredictable operating environment of a fast growing company

Benefits:

Meal Ticket offers an unlimited PTO plan and (15) company-designated paid holidays. The company also extends a “paid vacation” stipend in which an employee is reimbursed up to $2,000 for vacation expenses- this includes hotel, airfare, recreational equipment rentals, and so forth. This amount is prorated for the first year of employment based on the time of service that the vacation request is made. The company will provide employees with the opportunity to participate in the standard benefits plan currently available to all Meal Ticket employees. The company also offers medical and dental plans, along with a 401(k) plan. You will be able to enroll in these health benefits on the first day of employment. The Meal Ticket office in Boise Idaho is located adjacent to the Boise River Greenbelt, which is a 25-mile-long bicycle and pedestrian path & links over 850 acres of parks and natural areas along the Boise River. We have an office in NYC & offer remote/hybrid options for many positions.

PLEASE APPLY USING THIS LINK: https://mealticket.bamboohr.com/careers/30 

About Meal Ticket/MarketMan:

Meal Ticket is a software company based in Boise, ID that provides data-driven solutions to the foodservice supply chain market (manufacturers/suppliers, distributors and operators). Meal Ticket’s proprietary software suite comprises multiple products including profit optimization software (focused on complex rebate programs), a sales & marketing enablement + CRM platform, foodservice trade show management software and various reporting solutions. In 2021, Meal Ticket acquired MarketMan, an international software organization that specializes in creating tools to help restaurant operators better manage their businesses. MarketMan’s best-in-class software suite consists of inventory management, purchasing and accounts payable tools. Meal Ticket is backed by Providence Strategic Growth, a leading growth equity firm located in Boston, Massachusetts.

About The Role: 

This position is open to remote candidates, but the preferred candidate will set in Boise, ID/Denver, CO/New York City, NY. As a Strategic Supplier, Customer Success Manager (CSM), you will be a critical part of our team serving as the primary point of contact for our customers. As a CSM, your primary initiative will be to maximize your customers’ ROI in the Meal Ticket products by identifying customer success goals, driving opportunities for growth, as well as consulting on strategic measures. You will lead the implementation of engagement strategies to achieve customer goals through the utilization of Meal Ticket’s six products. In collaboration with our varying departments and management team, you will help our customers with their business initiatives and product adoption. You will continuously guide your customers through the navigation of our platforms and serve as their advocate to provide a better and more effortless user experience, ensuring customer satisfaction and value. You will be an exceptional communicator able to articulate yourself well (both verbally and in writing) while looking to build relationships and provide solutions through top-level consultation. This role includes customer events (food shows, vendor summits, conferences, etc.), however, you are not expected to physically attend all of these events. Your attendance at such events are determined at your discretion when strategically beneficial to you and your customer.

Key Responsibilities:

Other duties and responsibilities may be assigned by your manager, the Director of Customer Success.
Customer Success Managers will be responsible for the following, but not limited to:

  • Account Management
    ● Serving as the primary point of contact and liaison to customers with a focus on building long-term
    relationships
    ● Leading initiatives that drive retention and expansion through successful adoption of the products
    ● Ensuring timely and successful delivery of solutions according to customer needs and objectives
    ● Identifying customer goals, anticipating churn, and measuring success with account scorecards, key
    performance indicators, quarterly business reviews, and other metrics
  • Product Services
    ● Developing your knowledge of all platform features, pricing plans, and service offerings available
    ● Ensuring customers’ successful utilization of our products through inbound support inquiries via email
    and phone
    ● Delegating and advocating customer requests such as enhancements, custom reporting, strategic
    planning sessions, etc. to pertinent departments or teams internally
    ● Traveling on-site to conduct trainings/meetings as needed with customers

Requirements:

  • BA or equivalent experience
  • 3+ years of experience in Customer Success, SAAS, and Food Distribution/Food Supplier 
  • Excellent communication and organizational skills
  • Outgoing personality; quick to engage with customers
  • Ability to offer creative solutions to resolve problems
  • Demonstrated ability to increase customer satisfaction
  • Entrepreneurial or start-up experience is a plus 

Benefits:

Meal Ticket offers an unlimited PTO plan and (15) company-designated paid holidays. The company also extends a “paid vacation” stipend in which an employee is reimbursed up to $2,000 for vacation expenses- this includes hotel, airfare, recreational equipment rentals, and so forth. This amount is prorated for the first year of employment based on the time of service that the vacation request is made. The company will provide employees with the opportunity to participate in the standard benefits plan currently available to all Meal Ticket employees. The company also offers medical and dental plans, along with a 401(k) plan. You will be able to enroll in these health benefits on the first day of employment. The Meal Ticket office in Boise Idaho is located adjacent to the Boise River Greenbelt, which is a 25-mile-long bicycle and pedestrian path & links over 850 acres of parks and natural areas along the Boise River. We have an office in NYC & offer remote/hybrid options for many positions.

PLEASE APPLY USING THIS LINK: https://mealticket.bamboohr.com/careers/31 

About Meal Ticket/MarketMan:

Meal Ticket is a software company based in Boise, ID that provides data-driven solutions to the foodservice supply chain market (manufacturers/suppliers, distributors and operators). Meal Ticket’s proprietary software suite comprises multiple products including profit optimization software (focused on complex rebate programs), a sales & marketing enablement + CRM platform, foodservice trade show management software and various reporting solutions. In 2021, Meal Ticket acquired MarketMan, an international software organization that specializes in creating tools to help restaurant operators better manage their businesses. MarketMan’s best-in-class software suite consists of inventory management, purchasing and accounts payable tools. Meal Ticket is backed by Providence Strategic Growth, a leading growth equity firm located in Boston, Massachusetts.

About The Role: 

The goal of the Implementations Specialist is to get new Meal Ticket customers up and running on the software as efficiently and effectively as possible.  This entails the management of all components of the implementation process up until the point the client is up and running and has been trained by appropriate Meal Ticket staff.

The position requires excellent organization skills, a technical understanding of databases and database structure, and exceptional communication skills.  Product knowledge of all Meal Ticket products is also required (but can be learned).  Effective and timely communication with both internal and external customers will be vital for the success as will the ability for this individual to manage to timeline tasks and dates.

Key Responsibilities: 

Other duties and responsibilities may be assigned by your manager, the Senior Director of Onboarding and Training.  Implementations Managers will be responsible for the following, but not limited to:

Data Validation

  • Validation of Import Files for Structure
  • Validation of Import Files for Data Accuracy
  • Understanding of all Impacts of Data to Meal Ticket Applications

Project Management

  • Client Communications from Project Kick-Off call through hand off to Training/Customer Success
  • Creation and Execution of Implementation Project Timeline
  • Communication and Coordination of Technical Install Components

Product/Industry Knowledge

  • Demonstration of the Meal Ticket Products to Customer
  • Translation of Client Data and Processes into Meal Ticket Products

Requirements:

The Implementations Manager, Distributor would have the following knowledge/skills:

  • Experience in Project Management and related tools
  • Understanding of data, and data structures and dependencies
  • Excellent verbal and written communication skills

Benefits:

Meal Ticket offers an unlimited PTO plan and (15) company-designated paid holidays. The company also extends a “paid vacation” stipend in which an employee is reimbursed up to $2,000 for vacation expenses- this includes hotel, airfare, recreational equipment rentals, and so forth. This amount is prorated for the first year of employment based on the time of service that the vacation request is made. The company will provide employees with the opportunity to participate in the standard benefits plan currently available to all Meal Ticket employees. The company also offers medical and dental plans, along with a 401(k) plan. You will be able to enroll in these health benefits on the first day of employment. The Meal Ticket office in Boise Idaho is located adjacent to the Boise River Greenbelt, which is a 25-mile-long bicycle and pedestrian path & links over 850 acres of parks and natural areas along the Boise River. We have an office in NYC & offer remote/hybrid options for many positions.

PLEASE USE THIS LINK TO APPLY: https://mealticket.bamboohr.com/careers/32 

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Equal Employment Opportunity

Individuals seeking employment at Meal Ticket are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.