How to Make Contact Tracing Mandates Help you Build Stronger Relationships with your Customers:

pic
How to Make Contact Tracing Mandates Help you Build Stronger Relationships with your Customers:

Contact Tracing mandates can feel like busywork in a time of chaos and uncertainty, especially when the idea of keeping a contact log for all your business interactions can seem cumbersome. However, with the right tweaks to the logging process, your efforts to keep restaurants operational can also help solidify stronger relationships with your Customers.

By doing this, not only will you successfully help your Customers stay open, you will also have the added benefit of simultaneously enhancing your business relationships.

Here are some helpful additions that can be used to turn contact tracing into a business building activity:

  • Identify a regular cadence to communicate with each Customer, whether it be by phone or in person.

  • Have an outline of the goals for each interaction. Make sure to include personalized strategies for each business type.

  • Come prepared with a data driven analysis of their individual purchasing behavior to help shape their future success. To learn to learn more about meeting prep strategies check out this blog post.

  • Use the interaction as a way to get to know that business and it’s unique needs.

  • Have a simple, integrated way for all in-person contact points to be logged with a timestamp and location.

  • Use each contact record as a point to record the successes and failures of that customer interaction.

  • Have simple-to-use reporting that allows you to pull records of contact points quickly.

  • Use that same reporting to help company wide communication initiatives around business-building strategies.

To learn more about the tools we have available to make Contact Tracing a simple, business building opportunity, click below:
Learn More | Contact Us