The goal of the Technical Analyst is to provide the most technical level of support to the Support Engineer team. This person will serve as the last line of defense prior to any issues being escalated to the Development team with the goal to resolve those issues prior to having to escalate.This position requires an individual with a deep understanding of the Meal Ticket and Trackmax product sets. In addition, this person must have extensive knowledge of the data and data structures that support the products. Knowledge of technical error messages and a base understanding of what those error messages point to is a must.



Other duties and responsibilities may be assigned by your manager, the Senior Manager of Technical Support. Support Engineers will be responsible for the following, but not limited to:


Product/Industry Knowledge

  • Maintain an extensive working knowledge of the MealTicket and Trackmax product suites
  • Maintain an extensive working knowledge of the databases that support these products


Technical Support

  • Diagnose, replicate and decipher problems reporting to internal customers from Meal Ticket
  • Utilize company tools and processes to document all support activity
  • Understand technical error messages and their meaning to help fine root cause
  • Understand Meal Ticket and Trackmax database structure and required data to aid in problem resolution Communication and Knowledge Share
  • Quickly and Effectively communicate updates and status of cases to internal customers
  • Produce knowledge articles to improve resolution time and reduce customer impact on known issues

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What you’ll get to do: 

  •     Coordinate and oversee the execution of the company’s projects including but not limited to trade shows
  •     Engage with clients and other partners on how to operate our platform
  •     Deliver high quality service and meaningful results on client objectives such as marketing campaigns and other tailored requests
  •     Manage and troubleshoot an event from the pre-show client set up through the conclusion of post-show reporting
  •     Travel around the US to lead tradeshows and organize staff to deliver on client expectations


People we look for have:

  •     Superlative organizational and time management skills
  •     An ability to succeed in a team environment and enjoys collaborative efforts 
  •     Show strong initiative and aptitude for decision making
  •     Display exceptional troubleshooting capabilities
  •     Exhibit solid verbal and written communication skills (Creativity in Memes is welcomed and appreciated)
  •     Solid track record of accountability with projects and pride in completion of work


Education & Experience Requirements:

  •     Bachelor’s degree preferred. High School degree required
  •     Proficient in Microsoft Office Suite of products and familiar with Adobe systems
  •     Background in a Customer Service field and/or Event Management, at least 2-3 years experience preferred
  •     Ability to handle multiple tasks at one time and prioritize daily
  •     Demonstrates integrity when handling private and confidential clientele information
  •     High degree of attention to detail, achieving thoroughness and accuracy when accomplishing a task
  •     A sense of humor when navigating different personalities and projects
  •     75% of this role involves travel that coincides with our trade show business

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Equal Employment Opportunity

Individuals seeking employment at Meal Ticket are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.