The goal of the Technical Analyst is to provide the most technical level of support to the Support Engineer team. This person will serve as the last line of defense prior to any issues being escalated to the Development team with the goal to resolve those issues prior to having to escalate.This position requires an individual with a deep understanding of the Meal Ticket and Trackmax product sets. In addition, this person must have extensive knowledge of the data and data structures that support the products. Knowledge of technical error messages and a base understanding of what those error messages point to is a must.



Other duties and responsibilities may be assigned by your manager, the Senior Manager of Technical Support. Support Engineers will be responsible for the following, but not limited to:


Product/Industry Knowledge

  • Maintain an extensive working knowledge of the MealTicket and Trackmax product suites
  • Maintain an extensive working knowledge of the databases that support these products


Technical Support

  • Diagnose, replicate and decipher problems reporting to internal customers from Meal Ticket
  • Utilize company tools and processes to document all support activity
  • Understand technical error messages and their meaning to help fine root cause
  • Understand Meal Ticket and Trackmax database structure and required data to aid in problem resolution Communication and Knowledge Share
  • Quickly and Effectively communicate updates and status of cases to internal customers
  • Produce knowledge articles to improve resolution time and reduce customer impact on known issues

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What you’ll get to do: 

  •     Coordinate and oversee the execution of the company’s projects including but not limited to trade shows
  •     Engage with clients and other partners on how to operate our platform
  •     Deliver high quality service and meaningful results on client objectives such as marketing campaigns and other tailored requests
  •     Manage and troubleshoot an event from the pre-show client set up through the conclusion of post-show reporting
  •     Travel around the US to lead tradeshows and organize staff to deliver on client expectations


People we look for have:

  •     Superlative organizational and time management skills
  •     An ability to succeed in a team environment and enjoys collaborative efforts 
  •     Show strong initiative and aptitude for decision making
  •     Display exceptional troubleshooting capabilities
  •     Exhibit solid verbal and written communication skills (Creativity in Memes is welcomed and appreciated)
  •     Solid track record of accountability with projects and pride in completion of work


Education & Experience Requirements:

  •     Bachelor’s degree preferred. High School degree required
  •     Proficient in Microsoft Office Suite of products and familiar with Adobe systems
  •     Background in a Customer Service field and/or Event Management, at least 2-3 years experience preferred
  •     Ability to handle multiple tasks at one time and prioritize daily
  •     Demonstrates integrity when handling private and confidential clientele information
  •     High degree of attention to detail, achieving thoroughness and accuracy when accomplishing a task
  •     A sense of humor when navigating different personalities and projects
  •     75% of this role involves travel that coincides with our trade show business

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Meal Ticket provides data-driven solutions to the foodservice supply chain market (manufacturers/suppliers, distributors, operators) to enable more efficient management and optimization of their businesses. Meal Ticket is backed by Providence Strategic Growth, a leading growth equity firm.

Based in Boise, ID, Meal Ticket provides a suite of sales and marketing-focused tools to foodservice distributors and manufacturers, with a focus on generating visibility into critical market data (e.g., prospective customers, distributor stock levels, etc.). Meal Ticket also provides profit optimization software that enables foodservice distributors to navigate and manage complex rebate programs run by manufacturers, ensuring they properly collect rebates and providing a true product-level view of margin. The collection of rebates is critical for distributors, as these programs comprise the majority of distributors’ profits (often doubling or tripling pre-rebate profits).


Role and Responsibilities

The Senior Accountant will play a key role in supporting the development of Meal Ticket’s financial infrastructure to support business growth and acquisitions. The Senior Accountant will be responsible for the accuracy, completeness, and overall integrity of the month-end close and reporting process.   Specifically, the Senior Accountant will:

  • Own the month, quarter, and annual close reporting activities
  • Own the accounts receivable and accounts payable processes (we use Bill.com for both)
  • Prepare the stand-alone financial reporting based on US GAAP
  • Provide a key role in the monthly reporting package for senior management and the board of directors
  • Review the reconciliation of the key asset and liability accounts (e.g. bank rec, credit card rec, prepaid rollforward schedule, fixed asset rollforward schedule, etc.)
  • Prepare the schedules of the more complex accounting areas such as, but not limited to, revenue recognition, deferred revenue, payroll, income tax, leases, and options
  • Identify key areas of accounting adjustments
  • Create, review, and post adjusting journal entries
  • Support in tax compliance (e.g. 1099 filing, sales and use tax filing, income tax filing, etc.)
  • Perform technical accounting and tax research
  • Perform fluctuation analysis
  • Review the work of consultants
  • Assist in the annual financial audit and tax preparation, as well as ad-hoc projects
  • Support the implementation of NetSuite and other tools
  • Recommend process improvements to increase efficiency while maintaining controls
  • Document processes and procedures


Professional/ Technical Qualifications

  • Must have a minimum of 3+ years of audit and general accounting and reporting experience preferably from startup or high growth technology companies
  • Audit experience, preferably from Big 4 audit firms, a plus
  • Bachelor’s degree with emphasis in Accounting/Finance or related field; CPA a big plus
  • Strong understanding of US GAAP
  • Experience with ASC 606, including implementation and ongoing compliance     
  • Must have strong analytical skills and the ability to meet tight deadlines
  • Strong understanding of general ledger accounting systems (Quickbooks Online, Netsuite, or alike)
  • Possess intermediate Excel skills
  • Experience in financial reporting and consolidation process
  • Strong project management skills: good follow-through on goals, plans, and projects
  • Strong communication skills, both written and verbal, ability to communicate with individuals at all levels of the organization

Personal Characteristics

  • Highest ethical standards, integrity, authenticity, credibility, and character
  • Detailed oriented and strategic - able to see the forest and the trees
  • Ability to work independently and collaboratively with different levels of employees
  • Ability to thrive in a developing environment
  • Self-starter who loves taking initiative and proactively provides suggestions for how to streamline and improve processes
  • Dynamic and disciplined thinker with intellectual horsepower, an entrepreneurial spirit, and a passion for making a mark in fast-paced, growing environments

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Equal Employment Opportunity

Individuals seeking employment at Meal Ticket are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.